Dustid

Your information. Your control.

Dustid Account & Data Deletion

Effective date: 3 November 2026 · Last updated: 3 November 2026

1. Introduction

At Addressless Mailing Ltd, trading as Dustid, we believe that your personal information should always remain under your control. If you decide that you no longer wish to use Dustid, you have the right to request the deletion of your account and any associated personal data at any time.

This page provides clear instructions on how you can delete your Dustid account either directly from within our mobile application or through a web-based request if you have uninstalled the app or cannot access your device. It also explains what personal data is deleted, what limited data may be retained for lawful purposes, and for how long.

This policy complements Section 15 (“Account closure and deletion”) of our full Privacy Policy.

2. In-app account deletion

If you have the Dustid mobile app installed on your smartphone or tablet, you can permanently delete your account directly through the app settings:

  1. Open the Dustid app on your device.
  2. Log in to your account if you are not already signed in.
  3. Navigate to your Profile or Settings screen (accessible via the profile icon).
  4. Select Account, then scroll to the bottom and tap Delete Account.
  5. Review the confirmation notice outlining the consequences of account deletion.
  6. Confirm your decision by tapping Confirm Account Deletion. You may be asked to re-enter your password or verify an SMS code to prevent accidental deletion.

Once confirmed in-app, your account is immediately deactivated and queued for permanent erasure from our production systems.

3. Web or email deletion request

If you have uninstalled the Dustid app, no longer have access to your mobile device, or prefer to submit your request online, you can submit an account and data deletion request without reinstalling the app:

  • By Email: Send an email to info@dustid.com with the subject line “Account Deletion Request”. Please include the full name and the telephone number or email address registered to your Dustid account.
  • Via Web Contact Form: You can submit a request through our Contact Us page. Select “Account Deletion Request” as your topic, provide your registered contact details, and state that you wish for your account and data to be deleted.

Identity Verification: To protect your privacy and ensure that personal information is not deleted maliciously or without your consent, our support team will verify your identity (for example, by sending a verification code to the registered phone number or email address on file) before processing the deletion.

4. Data that is deleted

When your account deletion request is processed, we permanently erase or anonymise all personal data associated with your account, including:

  • Profile information: Your full name, display name, username, profile photograph, avatar, registered email address, and mobile phone number.
  • Address book data: All personal delivery addresses, saved locations, recipient labels, delivery notes, and intelligent address updates stored in your Dustid account.
  • Social and network connections: Network connections with other Dustid users, linked contacts, pending invitations, and sharing permissions.
  • Technical and device identifiers: Device tokens, push notification credentials, device model information, and active session tokens.
  • Marketing and communication records: Marketing preferences, newsletter subscriptions, and consent records linked to your user profile.

5. Data that may be retained

As set out in Section 15 of our Privacy Policy, closing an account does not result in the immediate deletion of every record where applicable legal requirements or legitimate interests require retention. Limited records may be retained strictly for the following purposes:

  • Statutory and tax obligations: Commercial, billing, accounting, and transactional records necessary to comply with UK statutory accounting, VAT, or legal requirements.
  • Dispute resolution and legal claims: Minimal records necessary to establish, exercise, or defend potential legal claims, or resolve formal complaints.
  • Fraud and abuse prevention: Necessary technical audit logs to detect and protect against fraud, malicious activity, or unauthorized access to our services.
  • Suppression records: A minimal record of your telephone number or email address kept solely on an internal suppression list to ensure we honour your wish not to be invited or re-contacted.

Any retained information will not be used for commercial or marketing purposes, will remain securely isolated, and will be destroyed once the relevant retention period expires.

6. Retention periods

Where data is retained for the lawful purposes described above, the following retention schedules apply:

  • Primary account data: Permanently deleted within 30 calendar days of receiving and verifying your deletion request.
  • Financial and accounting records: Retained for up to six (6) years following the end of the financial year in which the transaction took place, in compliance with UK tax and company law.
  • Security and access logs: Retained for up to 90 days for audit and fraud prevention, after which they are routinely overwritten or anonymised.
  • Backup archives: Deleted data may remain in encrypted system backups for up to 30 days until automatically overwritten by our standard backup cycle. Backup data is isolated and will not be restored except in emergency disaster-recovery operations.

7. Request timeline

We aim to acknowledge every deletion request within five (5) business days and complete the full verification and deletion process without undue delay, and in any event within one calendar month of receipt, in accordance with applicable UK data-protection laws.

We will send a confirmation notification to your registered email address or mobile phone once your account and personal data have been permanently removed.

8. Third-party retailers

If you have previously authorised Dustid to share your delivery address with an independent retailer or merchant for an order fulfilment, that retailer acts as an independent data controller. Requesting deletion of your Dustid account does not automatically delete order records held directly by the retailer. To delete information held by third-party retailers, please contact those organisations directly under their respective privacy policies.

9. Contact us

If you have any questions, concerns, or requests regarding the deletion of your account or personal data, please contact our data protection team:

Addressless Mailing Ltd, trading as Dustid
Registered office: 6 Brewery Gardens, Gateacre, Liverpool, L25 3PB, United Kingdom
Company number: 09509382
Email: info@dustid.com
Telephone: +44 7896 309933

Please mark your communication: “Account Deletion Request” or “Data Protection Request”.